Returns are accepted within 30 days of delivery date. Items returned must be in the same condition as when purchased: new, unworn, and/or unblemished. This includes any packaging included with item such as tags, box, etc. Return shipping is not included and is at the expense of the buyer. Items must be double boxed when mailed and tracking needs to be provided to Our Nature Walk. When items have returned to Our Nature Walk warehouse and it’s condition of item has been approved for return, we will issue a refund less the cost of the original shipping. Restocking fee may apply but will always be noted in the original item description. If the buyer is charged a restocking fee, they will be refunded the purchase price minus the percent restocking fee. If they are not, the buyer will be refunded the purchase price minus the actual cost for us to ship the item to them (note we offer free shipping but it is not free to ship the item to you, typically $5-$20 will be deducted depending on item). In no cases will a buyer be refunded the entire purchase price for returns, as there are expenses in shipping the item to the buyer.
Items are not eligible for exchange.
We at Our Nature Walk are happy to answer any questions you have regarding items or purchase policy. All correspondence can be made through Our Nature Walk where your queries will be answered within 24 hours.
All domestic packages are shipped via USPS priority mail at no cost to the buyer. All packages are given a tracking number and can be tracked through USPS, Fedex or UPS. All items valued over $250 will require signature confirmation upon delivery. We do not shipped to PO Box, APO, DPO, and FPO addresses.
If you require USPS Express, UPS, or Fed-Ex shipping contact Our Nature Walk with specific shipping needs.
Our Nature Walk will ship to all international addresses unless specifically noted in the item description. International buyers are responsible for shipping costs which varies in cost based upon the item.
All international packages will be shipped either USPS priority or express. All items values over $500 will be shipped USPS express mail. Please note that international shipping takes 7-15 days or longer than domestic, if you ever have any questions do not hesitate to contact us.
Enter all international addresses in the format needed for that country. Our Nature Walk will not be able to edit or ship to any address other than the one provided at payment.
Orders are typically shipped within 24 hours of payment. Under certain circumstances orders are shipped at a later date which is specified in the item description. There will always be an estimated ship date or wait time for your item to be shipped. Please be aware of this prior to ordering. Tracking is always sent within two business day of payment, but that does not mean the item will have been shipped. Please look at the particular items description to see if it will ship right away or if it or the particular size you purchased will be shipping at a later date (if stated as in stock or your size is it will ship within 24 hours). If for any reason you cancel your order even prior to actual shipment, if there is a restocking fee specified at payment, it will still apply. If there are any question regarding this, please feel free to contact us.
Taxes and Duties:
International customers accept the responsibility of any fees associated with delivery of items purchased. Please be aware of your countries policies and procedures regarding duty fees as Our Nature Walk is in no way responsible for these costs. If you deny delivery of a package you will receive a refund (minus restocking fee and original shipping cost) when the package has returned back to Our Nature Walk Warehouse.
Payments are accepted via Paypal direct and Paypal e-check. Items purchased with e-check will ship after the check has cleared, typically 3-6 days after initial payment.
I will ship within 1 or 2 days once payment received by Paypal.